Refund Policy

IAN F&C Inc. ("Company") operates the following refund policy for the DBCATCH service. All payments are processed by Paddle.com, our Merchant of Record.

1. Refund Period

You may request a full refund within 14 days of purchasing a subscription plan or credit pack.

2. Subscription Plan Refunds

• If you request a refund within 14 days of your payment date, you will receive a full refund.
• After 14 days, you may cancel your subscription and continue to use the service until the end of your current billing period.

3. Credit Refunds

• If you request a refund within 14 days of purchasing a credit pack, you will receive a full refund.

4. Subscription Cancellation

• You may cancel your subscription at any time.
• Upon cancellation, you will not be charged from the next billing date. You may continue to use the service until the end of the current billing period.
• If you resubscribe, your previous data will be preserved (unless you have deleted your account).

5. How to Request a Refund

1. Email us at support@dbcatch.co
2. Refund will be processed through Paddle to your original payment method (5-10 business days)

6. Payment Processing

All payments are processed by Paddle.com as our Merchant of Record. Paddle handles payment processing, tax collection, and refund processing.

7. Contact Us

8. Company Information

This refund policy is effective as of February 20, 2026.