Refund Policy

Ian F&C Co., Ltd. ("Company") is committed to customer satisfaction and operates the following refund policy for the DBCATCH service.

1. Subscription Plan Refunds

• Within 7 days of purchase, no usage: Full refund
• Within 7 days of purchase, with usage: Refund minus a pro-rated deduction for days used
• After 7 days: No refund available. You may cancel your subscription and continue to use the service until the end of your current billing period.

2. Subscription Cancellation

• You may cancel your subscription at any time from your account settings.
• Upon cancellation, you will not be charged from the next billing date. You may continue to use the service until the end of the current billing period.
• If you resubscribe, your previous data will be preserved (unless you have deleted your account).

3. Credit Refunds

• Unused credits: Full refund if requested within 7 days of purchase
• Used credits: Credits that have been used are non-refundable.
• Included monthly credits: Credits included with subscription plans are not eligible for separate refunds.

4. How to Request a Refund

1. Contact us at info@realcatch.co.kr or call 1688-5679 (Korea)
2. Identity verification and review of refund request (1-2 business days)
3. Refund processed to original payment method (3-5 business days after approval)

5. Non-Refundable Cases

• Accounts suspended due to violation of our Terms of Service
• Inability to use the service due to user negligence
• Credits or services that have already been consumed

6. Contact Us

7. Company Information

This refund policy is effective as of January 1, 2026.